Importance of Software Quality Assurance in Banking Sector
Banking sector is making use of most advanced technologies to meet both internal and external operations. Seeing the impact of pandemic, significant surge has been observed in usage of banking apps. As per reports, nearly 1.3 billion downloads of finance apps were recorded in 2022. This number depicts the significant surge of customer towards banking apps.
Advanced technologies like AI, ML and blockchain are transforming banking sector. Thus a proper automation testing company is needed to check the quality of these applications to serve customers in a better way.
Reasons to Invest in QA Testing for Banking Apps
1. Multiple App Layers
Banking apps consists of different layers of architecture. Major layers include presentation, application, and database layers. All these layers have different set of requirements and need proper testing. Having presence of API, new business opportunities are delivered. It becomes essential to validate all these layers through API testing.
2. Third-party Apps & Payment Gateway
Banking apps comprise of different large scale integration with third-party apps. To ensure that banking app are well integrated and run properly, it is important to perform functional testing. On number of occasions, customer’s money gets stuck in the payment gateway. These type of glitches needs to be fixed for customer assistance. Hence, to ensure that your banking app have secure payment gateway, an effective software testing services is essential.
3. Server Downtime
Banks come across server downtime issues which impacts the working of internal operations. Server downtime results into failed payments or unsuccessful transactions which ultimately results into banks loss. Therefore, banking servers and applications must be quality tested to fix any server downtime. This helps to achieve high performing applications under all conditions.
4. Data Protection
Banks on daily basis come across crucial and confidential customer records. It becomes important to keep safety and privacy of data on priority basis. Banks ensure data is protected from possible cyber-attacks. With advancement of technology, hackers are implementing all strategies to hack customer data. Therefore, it is important to perform vulnerability testing on regular basis to see there are no security threats which can be exploited at later stages.
5. Cloud Solutions
With the growing number of cloud technology, banks are opting for migration of their services to the cloud. Most banks prefer a hybrid cloud model to serve both critical and non-critical activities. Result-oriented cloud implementation is a big challenge for several banking firms. Thus looking for cloud-based app needs cloud testing to ensure the smooth running. This cloud testing activities also keeps a close check on the data migration with complete backup.
6. App Navigation
App navigation is an important factor that need to be smooth and fast. User must have a feature to access the exact page as they are looking to explore. This is possible via implementing usability testing. This testing helps deliver easy and simple navigation for users. Banking app very much need proper usability testing.
Conclusion
Today, the banking industry is expanding at a rapid pace and opting for digital processes. Banking applications are an important tool to serve both bank staff and customers. Bank apps need to be deeply tested to ensure an unmatched experience is offered in terms of quality, performance, and overall security. Hence, banking systems should hire QA engineers in India to ensure smooth running of banking apps to deliver a personalized customer experience. QA experts will guide the right process to build a smooth and secure running banking app. They perform a robust and end-to-end testing process to get desired business outcome.
